Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

INTRODUCTION:

DEFINITION:

• “Agreement” refers the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of Wave Fiber. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.
• “Portal/Site” refers the Wave Fiber platform owned and operated by Wave Fiber.
• “User/You” refers and includes any Customer / Users / You (the person or any legal entity) who uses the services offered by Wave Fiber through its Portal.
• Registration : Please remember the registration of the User on our website is mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s under ID and Password for any purpose whatsoever regardless of any authorization from such party.
• The info displayed, transmitted or carried by the web site including but not limited to data, images, graphics, logos, icons, directories, guides, news articles, opinion, reviews, text, photographs, images, illustrations, profiles, software, audio clips, video clips, trademarks, service marks and the like, e-mail, messages posted by the user in a chat room, discussion forum or otherwise (collectively “Information”) are protected by copyright, trademarks and other intellectual property laws. The Information is owned by the Company, its affiliates or third party licensors. You agree to abide by all copyright notices and restrictions that are applicable to any Information and not to alter the Information in any way. You further agree not to transfer the Information to any other person and you agree that you shall do all that may be necessary to prevent any unauthorized copying of the Information.
• The user of this website agrees to use the services provided by Wave Fiber, its affiliates, consultants and contracted companies, for lawful purposes only.
• Need to provide authentic and true information of the website user. Wave Fiber reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Wave Fiber has the right in its sole discretion to reject the registration and debar the User from using its services without prior intimation whatsoever.
• Wave Fiber will not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.
• The user agrees and undertakes to immediately notify Wave Fiber of any unauthorized use of the user’s password or user ID and to ensure that the user logs off at the end of each session at the website.

DISCLAIMER:

• The Company is not responsible or provide warranty regarding the accuracy, completeness, and reliability of the Information displayed, uploaded or distributed through the Site.
• The Company is not responsible for any loss or damage resulting from any inadvertent errors or omissions appearing on this Site and any user using information contained on the Site does so entirely at his/ her own risk.
• The Company can’t give any warranty that the Site is free from infection by viruses, worms or any other properties that has contaminating or destructive properties.
• Except for the warranties expressly mentioned in these Terms, the Company excludes and disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties of merchantability, fitness for purpose, title and non – infringement. The information from or through this Site is provided on “AS IS” basis, and all warranties expressed or implied, of any kind, regarding any matter pertaining to any goods, services or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
• Some reference in this site to any specific commercial/non-commercial products, process, or service by brand name, trademark, manufacturer, or otherwise, does not necessarily prove or imply its endorsement, recommendation, or favouring by the Company. The views and opinions expressed herein do not necessarily state or reflect those of the Company, and should not be used for advertising or product endorsement purposes.
• Contents kept in this site are only for general information and use. Those don’t constitute advice and should not be relied upon in making (or refraining from making) any decision.
• The user of this site ensure that he/she is at least eighteen years of age or has the consent of a parent or legal guardian. User is responsible for the security of User’s password and for all transactions undertaken using User’s password through our service.
• As per company policy no Payment cancellation is accepted . Need to remember that in case of disputes in related to any technical reasons are subject to arbitration / resolution on a case to case basis.
• Wave Fiber will not be responsible for any damage happen and suffered by users from use of the services on this site.
• Termination/Suspension of service: Wave Fiber has authority and right to refuse service, restrict, suspend, terminate your account; (Terminate this Agreement; Terminate or suspend your access to the Web Sites; Move, or remove any product or service that is available on or through the Services; Deactivate or delete your accounts and all related information and files in your account; Establish general practices and limits concerning use of this Site) at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use. Upon such termination or suspension, your right to use the Wave Fiber’s Web Sites will immediately cease. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.
• The user has to agree that Wave Fiber may under certain circumstances and without prior notice, immediately terminate the User’s user ID and access to the Website/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, etc
• Wave Fiber has the right reserve to communicate with it’s Users regarding this site and User’s use of this site or any product or service purchased by User on this site. User shall consent to receive SMS / email or any such Electronic / Written communications from Wave Fiber.
• Force Majeure : The Company shall have no liability to user of this site for any interruption or delay in access to the Site irrespective of the cause.
• The SUBSCRIBER shall abide by the following clauses of statutory Compliance:
• The SUBSCRIBER shall not carry any objectionable, obscene, unauthorized or any other content, messages or communications infringing copyright, intellectual property right and shall not violate international & domestic cyber laws, in any form or inconsistent with the laws of India
• The SUBSCRIBER shall not use the Internet for anti-national activities, which is punishable under Indian Penal Code or other applicable law. The Internet cannot be used in such a manner as to endanger or make vulnerable a networked infrastructure. Acts such as break-ins or attempted breakings of networks shall be regarded as an anti-national act and shall be dealt in accordance with the Indian Penal Code.
• The SUBSCRIBER shall not use any hardware / software which are identified as unlawful and / or render Internet security vulnerable. Either party shall make available, on demand, to the representatives of the Company and agencies authorized by the Government of India, full access to the equipment of the either party for technical scrutiny and detailed inspection.
• The Internet Service shall be subject to the provisions of Indian Telegraph Act, 1985, Indian Wireless Telegraph Act, 1933, TRAI Act, 1997 and various clauses of ISP License Agreement issued by the Govt. of India, as modified from time to time.
• * If the SUBSCRIBER fails to comply with any of the above clauses, the service connection will be disconnected without any intimation and Subscriber will be held responsible for all consequences arise out of it.
• JURISDICTION : All the parties to the agreement hereby agree that the courts at Hyderabad shall alone have jurisdiction to deal with any matters or claims arising out of this Registration cum Application along with terms & conditions.
• These Terms and any revision thereof constitute the entire agreement between the Company and user of this site with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements written or oral regarding such subject matter.

Wave Fiber Online Refund Policy

1.All Sales are Final
All recharge sales are final. No refunds or exchanges are permitted.

2.User Responsibility
Customers are responsible for entering the correct account number and any charges that result from their purchases. Wave Fiber is not liable for recharges made to an incorrect account.

3.Refund Eligibility
If your recharge was not delivered within 24 hours after successful payment, you may be eligible for a full refund.

4.How to Claim a Refund

1.Notify Wave Fiber via email or by posting a message.

2.Provide the following details:

1.Recharge amount

2.Transaction date

3.Order number

5.Refund Processing
Upon confirmation of a failed recharge (where payment was made but service was not delivered), the amount will be refunded within 7 working days from the date of receiving your complaint.

General Website Terms & Conditions

1.Website Content
The content on this website may contain typographical errors or inaccuracies. Changes to content, pricing, services, and packages may be made at any time without notice.

2.Third-Party Links
This website may include links to third-party sites. Wave Fiber is not responsible for the content or updates of those sites and does not endorse any advertisers or content found there.

3.Content Liability
Wave Fiber is not responsible for unauthorized access to your data or transmissions, nor for any offensive, illegal, or infringing content by third parties.

4.Limitation of Liability
Wave Fiber (CBB) is not liable for any direct, indirect, incidental, special, or consequential damages— including loss of data or profit—arising from the use or inability to use the website or its services.

5.Jurisdiction
All disputes are subject to the exclusive jurisdiction of the courts in Tanuku, West Godavari District, Andhra Pradesh, India.

6.User Indemnity
Users agree to indemnify and hold Wave Fiber, its affiliates, officers, and employees harmless from any claims or damages resulting from their use of the site.

7.Disclosure of Information
Wave Fiber may disclose personal information without prior consent if:

1.Required by law

2.To protect its rights/property

3.To enforce terms of use

4.To protect its users or others

8.Invalid Clause Handling
If any clause is found invalid, it will be replaced by a valid clause that closely matches its intent, and the rest of the agreement will remain effective.

9.Entire Agreement
These terms constitute the full agreement between the user and Wave Fiber and override any prior communication (oral, written, or electronic).

Equipment Ownership and Usage Policy

1.Device Ownership
Devices such as the Android Box, IPTV Box, ONU, and Router provided by CBB remain the exclusive property of CBB.

2.Restrictions on Use
Subscribers are not authorized to sell, lease, transfer, assign, or otherwise deal with the equipment.

3.Usage Guidelines

1.Devices must be used as per the user manual provided.

2.Any damage from misuse is the subscriber’s responsibility.

4.Return on Termination
In case of account termination or expiration, the subscriber must return all equipment in full working condition, including:

1.Ultra Smart Hub

2.Remote Control

3.Power Adapter

4.HDMI/AV Cable

5.Relocation Responsibility
If the subscriber relocates during the service term, they must return the equipment to CBB immediately.

Copyright & Proprietary Rights

• The appearance, design, and content of the Wave Fiber website are the exclusive property of CBB and are protected under copyright laws.